What Is Accident & Emergency (A&E)?

Accident & Emergency (A&E) services provide resuscitation and stabilization, diagnosis and management of life-threatening conditions, early definitive care management and patient disposition in A&E department.

Our Accident & Emergency (A&E) services offers 24-hour emergency care services for the assessment and treatment of a comprehensive range of urgent injuries and illnesses. Our well-trained health care staff and specialists are ready to respond immediately to ensure that you received the right care and attention as quickly as possible.

What we offer in A&E?

The A&E department assesses and treats people with major trauma, serious injuries and those in need of emergency treatment. It’s open 24 hours a day, 7 days a week, 365 days of the year.

A&E staff includes doctors, nurses, reception staff, porters and healthcare assistants. Medical staff are highly trained in all aspects of emergency medicine.

It is an emergency if you experience:

  • Stroke
  • Back pain
  • Severe pain
  • Stomach pain
  • Road accidents
  • Severe bleeding
  • Breathing difficulties
  • Sudden body weakness
  • Fit and/or epileptic seizure
  • Broken or displaced bones
  • Pediatric or neonatal distress
  • Fainting or loss of consciousness
  • Fractures, bone dislocation or severe sprain
  • Chest pains or symptoms associated with a heart attack

There are 3 zones being categorized for attending patients on A&E such as:

Green Zone

Non-Critical with airway secure, ambulating, hemodynamically stable and treated within 90 minutes.


Yellow Zone

Semi-Critical with confused, disoriented, severe pain, unable to walk but airway secure and hemodynamically stable on trolley. Treated within half an hour.

Red Zone

Critical that requires immediate life-saving intervention.

What happens at the A&E?

  • Once you’re at the A&E, please register at reception. A doctor or nurse will assess your condition and decide on further action – this is called triage.
  • You may then be referred to one of our units; minor injuries, major injuries or ambulatory emergency care.
  • We also have a clinical decisions unit for patients who need more care but don’t need to be admitted to hospital.
  • Within these units we are able to access all other hospital departments to offer medical and surgical assessments and urgent treatment.
  • There is an operational standard in place for A&E services, where majority of people attending any A&E department should be seen, diagnosed and treated within the time set upon the arrival.

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More Contact Information




+6012 328 6913

Office Hour:

Monday – Friday,
8:30 AM – 6:00 PM

Chat with our Medical Enquiry Team.